Now Hiring - Senior Client Account Consultant – Executive Benefits in Princeton, NJ

Mercer is seeking candidates for the following position based in the Eastern or Central Time zone.

Senior Client Account Consultant – Executive Benefits

What can you expect?

• Manage multiple complex clients with various product lines and large scope insurance programs, related to Executive and/or Supplemental Life and Individual Disability Insurance.
• Work with our clients, insurance carriers and internal partners to execute work and resolve escalated issues to ensure timely and strategic delivery.
• Apply project and change management best practices, such as Lean Six Sigma, to identify opportunities for system and/or process efficiencies.

What is in it for you?

• Applying your customer service skills to meet the evolving needs of our clients
• Opportunity to engage across Mercer businesses to understand and deliver the whole firm
• World-class training opportunities for personal and career development
• Competitive pay, generous benefits, employer matching and contribution to 401k
• Generous paid time off, sick time, volunteer day per year and company paid holidays

We will count on you to:

• Manages the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships and achieve high levels of client satisfaction. Administrative services includes, but is not limited to: billing, enrollment, communications, participant inquiries, policy changes, benefit calculations, etc.
• Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client’s risk is being managed in an optimal manner.
• Identifies important business needs of the client and assist with achieving objectives by effectively communicating with the Mercer Executive Benefit Consultant.
• Manages escalated participant issues working directly with the Business Analyst and/or Insurance Carrier regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O).
• Executes all cyclical event processing.

What you need to have:

• College Degree or equivalent work experience required
• 5+ years of professional experience in a client facing capacity, insurance and business knowledge required, with a minimum of two years client relationship experience preferred
• Manage multiple priorities, deliver timely and accurate work products with a strong customer service focus, and respond with a sense of urgency as required.
• Effective written and verbal communication skills to interact with internal and external customers.
• Appropriate license must be obtained for position.

What makes you stand out?

• University Degree, e.g. BA, MA, MBA
• Prior experience administering Corporate Owned Life Insurance and/or Individually Owned Life or Disability Insurance.
• Life and Health License

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 80,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [please apply online] Follow Mercer on [please apply online].

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.